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KITCHEN DISPLAY SYSTEM (KDS)

 

Kitchen Display Systems (KDS) are becoming a must-have technology in the restaurant industry. At its core, a KDS is a digital system of screens that manages food orders between the front of house, off-premise and back of house to help restaurants prioritize, organize, change, and track orders. 

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Features of a Basic KDS


Different KDSs may have varying features, but each tends to have these features:


Order Management 


This feature helps you separate orders based on their type, for example dine-in, take-out, drive thru, etc. Knowing the order type is important so the kitchen knows how to package the order, and separating orders by type allows you to prioritize orders based on how quickly you need them to be ready.


Sending Information to Different Kitchen Stations:


There are many moving parts in the kitchen of a restaurant, and it can be difficult to communicate between the different stations of the kitchen. 

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A KDS can route menu items to the appropriate stations so employees only see the items they are responsible for preparing. This helps increase speed and efficiency.

‍

POS Integration:


Point Of Sale (POS) software is also important for a growing business. The KDS must get order information from the POS, so it’s important that you make sure that the KDS you are purchasing integrates with your POS. Most POS systems force users to utilize their native KDS solution, but HTJ KDS, for example, integrates with multiple POS to add flexibility for restaurant operators. 

‍

Speed of Service Tracking


Unlike paper tickets, kitchen display systems usually show the amount of time an order has been open. The orders change from green, to yellow, to red the longer they are open. This visual indicator helps employees stay on track with preparing orders quickly. Bumping orders saves time, which allows operators to review speed of service performance and identify bottlenecks.


Benefits of HTJ KDS 


Helps restaurants eliminate errors, reduce ticket times, and decrease their monthly costs. But, that’s not all. Several additional benefits include:


  • Everything is digital.
  • For restaurants, this means no more torn, dirty, burned, or lost order papers, which are a common occurrence in most restaurants and lead to costly errors. The need for handwritten orders is removed, resulting in less confusion from difficult-to-read handwriting.
  • Information is centralized.
  • In a digital world with increased online ordering and delivery, it is easy to become overwhelmed. Ordering food used to be extremely straightforward - a person in front of you ordered food from your menu. Now, orders come in from a variety of digital and in-person sources, and HTJ KDS provides a single source of information that everyone can access. This information helps to avoid miscommunications and eliminates the need to rely on verbal, handwritten, or printed updates which can get lost or smudged. 

  • Detailed analytics with actionable results.
  • HTJ KDS can use information to create operational reports, which helps your business improve efficiency. You can see information like the time it takes to prepare specific dishes and whether performance suffers on certain days or other time periods. 

HOW DOES IT WORK?

KDS streamlines order management for food service businesses. Traditionally, much of this process has been manual. Here’s how a KDS typically automates things.


  • An order is placed electronically. When a server inputs an order, it is routed to a digital display in the kitchen. Without a KDS, inputting a customer order would likely lead to the point-of-sale printing a small receipt-like ticket in the kitchen.


  • The order is routed automatically. With paper tickets, someone will have to manually organize and prioritize orders to ensure a table gets all its food together. But a KDS can route various components of an order to the appropriate place (the grill or the fry station, for example), if a business has multiple screens.


  • Dishes are automatically prioritized. Based on expected prep time, a KDS can also properly pace the start time for each dish on an order. If the prompts are followed, the various dishes on an order will be completed at the right time.


  • Staff can access details easily. Recipe details and photos can appear on the screen. The KDS can also track inventory, as opposed to relying on a white board that displays handwritten information like dishes or ingredients that have run out, for instance.


  • Staff can make notifications or changes automatically. With a ticket system, updated or modified orders may require a new ticket or a manager, cook or chef to manually change the current one. With a KDS, staff receive an alert if an order changes or is behind schedule. Staff, and in some cases customers, can also receive an alert when food is ready.


  • You can analyze the data. The system collects and compiles data, like average cook time, into reports.

Find out more

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